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Terms and Conditions

Customer satisfaction.

IDENTIGENE DNA testing is fast, accurate and confidential. Please review our terms and conditions and contact us with any questions you may have by calling 1-800-DNA-TYPE (800-362-8973) or, if you prefer, you may contact us by email. Our complete terms and conditions are listed below. Here are a few key points to remember when ordering an IDENTIGENE DNA test:

Online Orders. Online transactions use Secure Sockets Layer (SSL) encryption. When you enter your credit card number and personal information into the IDENTIGENE Secure Order Form, it is transmitted across the Internet in an encrypted (scrambled) form, and decoded once it gets to us. This provides a reliable and confidential ordering environment for your security. Of course, ordering by telephone (1-800-362-8973) is always welcome.

Privacy. We respect your privacy and the confidential nature of your case. The DNA specimens and/or the DNA profile data obtained from the DNA specimens are accessible by the client who ordered the service, the sample donor, and all other participants included in the case. We will use your e-mail, mail address and phone numbers only when we are confirming your Internet order or communicating with you regarding your case and or questions. We do not make our customer email list, mailing list, or phone numbers available to other companies.

Samples. A standard storage time of 180 days from the date of reporting is maintained for parentage, identification, maternal, and paternal DNA tests. Once our laboratory information system indicates that the 180 days has elapsed, all remaining samples and their containers are destroyed by incineration. For DNA banking, the DNA is stored for the amount of time agreed on between IDENTIGENE and the client.

Customer Comments. At IDENTIGENE, we welcome questions and comments regarding our services. Our objective is to provide a service that exceeds our customers expectations, and we understand that we could not do this without first listening to our customers' needs and comments. Please call us at 1-800-DNA-TYPE (800-362-8973) or use our online form.

TERMS AND CONDITIONS FOR SERVICES OFFERED

1. Definitions
"IDENTIGENE®" means IDENTIGENE®, LLC, a Sorenson Genomics company.
"Contract" means any commercial transaction between IDENTIGENE® and the Client for Services incorporating these conditions.
"Services" means the provision of a DNA analysis from biological samples the Client provides to IDENTIGENE®.
"Client" means the person(s), firm, or company who purchases Services from IDENTIGENE® and/or any test participant who submits biological samples to IDENTIGENE® for Services.

2. Provision of Services
2.1 The DNA analysis provided by IDENTIGENE® is prepared solely for the use of the Client. IDENTIGENE® makes no representation, express or implied, that the result of the DNA analysis is useful for any purpose other than the Service purchased by the Client.

2.2 The biological samples supplied to IDENTIGENE® by the Client shall not be returned.

2. IDENTIGENE® reserves the right to use any third party of its choice to perform its obligations, if necessary, of the Services purchased by Client.

2.4 IDENTIGENE® reserves the right to perform testing and analysis using methods and processes that IDENTIGENE® deems appropriate.

3. Privacy Policy
3.1 DNA specimens and/or the DNA profile data obtained from the biological samples are accessible by the Client who ordered and/or paid for the Services and all other participants who submit biological samples for the case; case information is also accessible by a participant's legal guardian(s) when the participant is a minor or a legally incompetent adult, even if the legal guardian is not a participant in the test.

3.2 Access to case information requires a case password. Passwords are typically assigned or chosen at the time of ordering Services; a password can be obtained by the Client (including test participants or their legal guardian) at any time by contacting IDENTIGENE® and providing (1) a written request for a case password, (2) proof of identification and, for legal guardians, (3) proof of legal guardianship.

4. Warranties and Indemnity
4.1 The Client warrants that he/she is legally entitled to perform any particular act either directly or indirectly in order to obtain, possess, and provide the biological samples necessary for IDENTIGENE® to perform the Services purchased by the Client.

4.2 The Client shall indemnify IDENTIGENE® and keep IDENTIGENE® fully indemnified against all costs, claims, demands, expenses and liabilities of whatsoever nature arising from a breach of the warranties specified in paragraph 4.1.

5. Disclaimers and Liabilities.
5.1 IDENTIGENE® DOES NOT WARRANT TO CLIENT: (A) THAT THE SERVICES PROVIDED BY IDENTIGENE® SHALL MEET THE EXPECTATIONS OF THE CLIENT; OR (B) THAT SERVICES SHALL BE FREE FROM DEFECTS OR FREE FROM ERRORS.

5.2 SPECIFICALLY, IDENTIGENE® DOES NOT GUARANTEE THAT THE SAMPLES PROVIDED BY THE CLIENT SHALL YIELD DNA SUITABLE FOR ANALYSIS OR THAT ANY ANALYSIS SHALL PROVIDE A CONCLUSIVE RESULT.

5.3 FURTHER, IN NO EVENT SHALL EITHER IDENTIGENE OR THE CLIENT BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER.

6. Third Parties
A person who is not the Client of IDENTIGENE® has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms and Conditions, but this does not affect any right or remedy for a third party which exists or is available apart from that Act.

7. Governing Law
The construction, validity, and performance of these Terms and Conditions shall be governed in all respects by the State of Utah, USA Law and be subject to the exclusive jurisdiction of the State of Utah, USA Courts.

8. Refund Policy
Refunds may be considered at the discretion of IDENTIGENE® under the following conditions.

8.1 100% Refund (*):
    a. written or verbal request within 90 days of order date,
    b. specimen collection services were not provided (legal cases), and
    c. testing has not been initiated.

8.2 50% Refund:
    a. written or verbal request after 90 days of order date,
    b. specimen collection services were provided (legal cases), and
    c. testing has not been initiated.

8.3 No Refund:
    a. testing has been initiated or completed (even if one or more samples yield little or no useable DNA or if analysis of DNA data provides an inconclusive result)
    b. inactivity of order (on-hold status) for 90 days after order date.

Note: (*) A $25 charge shall be deducted from the total refund amount for orders purchased online that qualify for a 100% refund.

ORDER DNA TESTING TODAY

For assistance. more information, or to place your order by phone, call 1-800-DNA-TYPE (800-362-8973).

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DNA Paternity Test Collection Kit   Learn more...
Results in 3-5 business days from the time that samples are received at the laboratory. Includes Alleged Father, Child and Biological Mother. $149

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Home DNA Paternity Test   Learn more...
Results in 3-5 business days from the time that samples are received at the laboratory. Includes Alleged Father, Child and Biological Mother. $249

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Legal DNA Paternity Test   Learn more...
Results in 3-5 business days from the time that samples are received at the laboratory. Includes Alleged Father, Child and Biological Mother (strongly recommended; find out why). Additional collection fees may apply. $399

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IDENTIGENE DNA Testing Center, 2495 South West Temple, Salt Lake City, UT USA | 1-800-DNA-TYPE (800-362-8973) | Direct: (801) 462-1401 | Fax: (801) 462-1403
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