The other day, I received an email from a customer who had purchased a IDENTIGENE DNA Paternity Test Kit from a local Rite Aid. With her permission I am reposting the email here. I have left her name off of the email to protect her privacy.
Choosing the right DNA test was hard for me. I called all the 1-800 #’s , searched online. Then a friend told me about the Rite Aid test. I did some research and thought that it was right for me. I bought the test and then mailed it in. It took me 10 business days (including mailing time for the samples) and I had my results. I am Very pleased with my experience. Not only was it fast and painless, it was cheap in comparison to the $400. the other companys wanted. So thank you Identigene.”
This is one of many accounts of customers I hear from weekly. We are not a perfect company and there is always room for improvement. We work constantly to improve our processes and need customer input to make this happen. I would love to hear from other customers like this one or those who have had other less positive experiences with IDENTIGENE. You can reach me at my work phone number 801-462-1465 or by email at kstyer@identigene.com
I sent my kit off on Sept. 2/08 and checked everyday on the website. It was not noted as received until the 12th (I sent it priority post!) It is now the 24th and the results are still not in, and I am getting extremely frustrated. When I called I was told that it could be done by today but there is no way of knowing for sure. The advertised 3-5 business days is very misleading, I would rather have heard that it takes a month then be surprised when it came early.
Michelle, I am sorry to hear of the difficulty you are experiencing with your Paternity Test. I would like to research this further for you. If you would like you can call me at 801-462-1465 or email at kstyer@identigene.com.
ditto Kate, dittto!!! Go to bat for us:: misleading information is not how we make an honest living!
Gerri (We’ve talked) (and I just love you – you’re very good at what you do)