A few common questions come up after someone has either purchased their DNA Paternity Test Kit at a local pharmacy or have seen our website and would like to order a DNA test online. I would like to talk about a couple of those today.
How do I pay for the testing?
If you are looking to order the test either over the phone or on our website it will need to be paid for with a credit or debit card. You can also mail a money order to our labortory with a request for your DNA Testing Kit to be sent to you.
If you have purchased a DNA Paternity Test Kit at your local pharmacy (currently available at CVS, Rite Aid, Meijer, or Fruth Pharmacies) you have three options for payment. You can include a money order with your DNA test samples, you can include your credit or debit card number with your DNA test samples, or you can call our client support group to prepay for your testing with a credit or debit card number.
In either case we do not currently accept personal check as a method of payment.
Where can I have results sent when testing is complete? Can I get one copy sent to me and one another party?
On your order form it has two methods to receive DNA Test results. One is through the mail. This is mailed through first class mail and will generally arrive a few days after testing has completed. You can also request to get your DNA Test results online.
Many people mistake this for emailed results. At this time we utilize our website to upload all DNA Test results. You can view your test results online if you set a username (usually your email address) and a case password. As mentioned in Thursdays post this case password is important for many reasons including getting your results over the phone. It is not listed on our order form as a method to receive results, but if you have a password you can contact our Client Support Team at 888-404-4363 to have your DNA Test results read to you over the phone.
Regarding the second question, yes, you can have results mailed to more than one location. Because the order form only one place to place an address you will need to include the second address on a seperate piece of paper. Please ensure to state that this second address is for results so that our recieving group will enter the information properly.
Well, these are a couple of common and important questions our customers ask all the time. If there are other questions you would like to see on the blog email me at KStyer@identigene.com or call me at 801-462-1465.
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